Comments on Eating Leeds: Pub Day

I'm really glad that you got the chance to talk th...

2008-05-01T11:52:00.000Z

I'm really glad that you got the chance to talk through this with Dean!

I have since discussed the matter with Dean Pugh t...

2008-04-30T12:45:00.000Z

I have since discussed the matter with Dean Pugh the owner & manager of Mr Foley's, he apologised for the experience and offered a complimentary meal. Dean did ask about the staff that gave me such such poor customer service, I do hope that Dean has a stern word and more importantly they learn that when customers are unhappy they will not just sit back and take it. Afterall its not their pocket that suffers.

Thanks Dean for letting me discuss this with you.

Hi DeanThanks for responding to this comment. I h...

2008-04-23T11:32:00.000Z

Hi Dean

Thanks for responding to this comment. I hope the original poster gets in contact with you.

I should also say that I've noticed an identical comment on another site ...

Hi there. I am the manager at mr foley's, and as A...

2008-04-22T21:03:00.000Z

Hi there. I am the manager at mr foley's, and as Alex suggested I am interested to find out more on what happened here and I would also like to find out the staff members involved. Iriash man, I would appriciate it if you could contact me to disscuss the matter further, and there would be a complimentary meal for yourself and a colleague as a thank you for you help. Best regards, Dean Pugh. 0113 2429674

Hmm, well, never having eaten at Mr Foley's I don'...

2008-04-19T08:37:00.000Z

Hmm, well, never having eaten at Mr Foley's I don't know if this experience is representative or not. Has anyone else eaten there?

Since you obviously feel quite strongly about your experience (and, it sounds, quite rightly) I wonder if you have written to either the pub or the York Brewery, which owns it? I daresay someone in management would be interested to hear about your experience!

I was recommended by quite a few colleagues where ...

2008-04-18T14:17:00.000Z

I was recommended by quite a few colleagues where I work, so I took their advice and decided to take some members of my team,
I ordered a Chicken Burger and your infamous beer battered chips and a Tuna sandwich with a bottle of Magners and a glass of Coke, I ordered this at 13:55,
at 14:20 the Tuna sandwich arrived and at 14:25 someone asked if we ordered Chicken Skewers, I replied no, I ordered a Chicken Burger. 10 minutes later I went to the bar and asked if my Chicken burger was coming? the gentleman did initially show concern when I told him how long I was waiting for my food,
he had a discussion with the two other employees behind the bar and explained to me that he would sort this out.

I waited another 10 minutes and went to the bar at 14:35, I approached the barman that said he would sort it out, he just looked at me in confusion, (did he think I would not
ask where my food order would be?) anyway I explained that I was due back at the office and have no time to wait any longer, I honestly don't believe he was going to offer
me a refund as I just stood there until I asked for my money back, he gave me £3.75 back, I questioned this and explained that I purchased a Chicken Burger, he started to get confrontational and said I ordered Chicken Skewers, ( Not great customer service, could have at least explained himself and what happened) I replied that I had not however he was handing over the money when I commented that three orders on my table had also been incorrect, he retracted the refund and said that they are not at fault. (Sorry, but what kind of answer is that?) I did say that this was really poor service, waiting for 45mins on my lunch break and getting attitude from the bar staff is not the
kind of experience I would expect from anywhere, never mind a place that serves food and drink and one that seems to have good reviews on several leeds websites.
The conversation ended when the barman said that I know where to go in the future. (Nice!) I agreed and left with my colleagues.

I have obviously found this experience so frustrating that I am writting this review, to be treated like the way no customer should be treated, I am surprised Mr Foley's have not recieved many complaints about the attitude and lack of customer service towards the staff.

Needless to say I will post an e-mail to everyone in my company as a negaive experience in Mr Foley's, I do not mean for this to come across as a threat however
staff that get paid wages too have infuriated both my and my colleagues who intended to have a nice enjoyable lunch in you pub is not good enough.